Refund policy

We want you to love your Core Form Apparel purchase. If something isn’t right, we’re here to help.

You may request a return or exchange within 14 days of receiving your order.

BEFORE YOU RETURN YOUR ITEM(S):

  • Items must be unworn, unwashed, and unused
  • Items are to be in original condition, with tags attached
  • Proof of purchase must be provided, along with the order number and reason for return
  • Items must be shipped within 30 days of purchase.
  • If your return shows signs of wear or damage, you’ll be charged for the item(s).
  • Do not post your return before it’s approved. 

Allow up to 5 business days for our team to process your return request after receiving it.

It is the customer's responsibility to ensure all terms and conditions for returns are read and understood.

All returns & exchanges honour the value paid at checkout after discounts, excluding shipping fees.

Store credits are issued as an electronic gift card and are valid for 3 years from the date of issue. They cannot be refunded for cash.

Please note: store credit excludes original shipping fees

Damages and issues

We’re only human. Mistakes can happen.

If your item is faulty, damaged, or you received the wrong item, please contact us within 7 days of delivery.

Be sure to include a photo of the item you received if it’s incorrect. That helps us get the right piece to you as quickly as possible.

Exchanges

You can exchange for the same item in a different size, colour or style. If there’s a price difference, you’ll either be charged or issued store credit. 

Exchanges are based on stock availability. If the size you’re requesting is sold out, we suggest opting for a store credit.

Unfortunately, we can’t hold stock for exchanges. If the item sells out before your return arrives, you’ll be issued store credit (minus shipping, if applicable).

To avoid missing out, we recommend sending your return as soon as possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at coreformapparel@thecorecompany.com.au