Refund policy

Last updated: 23 October 2026

We want you to love your Core Form Apparel purchase. If something isn’t right, we’re here to help!

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits these rights. They apply to full price, sale and discounted items.

Faulty, damaged or incorrect items

If your item is faulty, damaged, not as described, or you received the wrong item, email us at coreformapparel@thecorecompany.com.au with your order number and a photo if you can.

There’s no set deadline, but letting us know as soon as possible helps us sort it out quickly. We’ll cover the return postage and arrange a repair, replacement or refund in line with your rights. If it’s a major failure, you can choose a refund or a replacement.

Change of mind: exchanges

Changed your mind or need a different size? You can exchange your item for a different size, colour or style within 30 days of delivery.

  • Items need to be unworn, unwashed and in their original condition, with tags attached
  • Email us with your order number and what you’d like instead, and we’ll send you return instructions
  • Return postage for change of mind is paid by you, and original shipping fees aren’t refunded
  • We recommend a tracked postage service, as we need to receive your item before we can send the exchange

Exchanges depend on stock. If the item you’d like is unavailable, we’ll refund your original item instead. If there’s a price difference, you’ll either pay the difference or receive it as store credit.

Refunds

Approved refunds go back to your original payment method within 10 business days of approval. Your bank may take a few extra days to process it.

Store credit

Store credit is issued as an electronic gift card, valid for 3 years from the date of issue. It can’t be exchanged for cash.

Questions?

If more than 15 business days have passed since we approved your refund, or you have any questions, email us at coreformapparel@thecorecompany.com.au. We reply within 2 business days.