Refunds & Returns Policy
Returns & Exchanges
We want you to love your Core Form Apparel purchase. If something isn’t right, we’re here to help.
You may request a return or exchange within 14 days of receiving your order, provided that:
- Items are unworn, unwashed, and unused
- Items are in original condition, with tags attached
- Proof of purchase is provided
To initiate a return, please contact us via the contact page with your order number and reason for return. Returns sent without prior approval may not be accepted.
Change of Mind
For change-of-mind returns (including incorrect size or style selection):
- We offer store credit or exchange only
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
Faulty or Incorrect Items
If your item is faulty, damaged, or you received the wrong item, please contact us within 7 days of delivery with photos and your order number.
In line with Australian Consumer Law, you are entitled to a refund, replacement, or repair if an item has a major fault or does not meet acceptable quality standards.
In these cases, Core Form Apparel will cover return shipping costs.
Sale Items
Sale or discounted items are final sale and cannot be returned or exchanged unless deemed faulty under Australian Consumer Law.
Refund Processing
- Approved refunds will be processed to the original payment method
- Please allow 5–10 business days for funds to appear, depending on your bank or payment provider
Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked shipping service, as we are not responsible for lost return parcels